Frame & Flight

Digitization and Mobile Work in Manufacturing

Introduction Digitizing and consolidating manufacturing documentation is crucial for gaining valuable insights into production processes, quality analysis, and post-production batch audits. A global food manufacturer recognized the need to modernize its operations to improve efficiency and data transparency. The company sought to leverage emerging IoT sensor technology, build a mobile operations workforce, and establish a […]

Hyper-Personalizing an Omnichannel Customer Experience

IntroductionIn response to consumers’ growing demand for personalized omnichannel experiences, the retail and Quick Service Restaurant (QSR) industries recognized the importance of blending the digital and physical worlds. A global QSR company aimed to leverage technology to enhance the personalized in-store experience and increase ticket value. By providing hyper-personalized content, the company sought to deepen […]

Revolutionizing Mobile Ordering Growth Strategy

IntroductionIncorporating a new digital channel into a traditional brick and mortar business presents numerous challenges. A large global retailer set a goal to grow their mobile ordering channel by 30%. While the initial launch of the mobile ordering app showed promising growth, the company faced obstacles in three crucial areas: store execution, marketing, and feature […]