Situation One of the largest beverage companies in the world aimed to revolutionize its product innovation technology by completely transforming its innovation ecosystem to meet their global needs, extensive use cases, and emerging technology. The company faced a complex landscape of diverse vendors and extensive, global utilization of existing technologies. They required a comprehensive understanding […]
Introduction Digitizing and consolidating manufacturing documentation is crucial for gaining valuable insights into production processes, quality analysis, and post-production batch audits. A global food manufacturer recognized the need to modernize its operations to improve efficiency and data transparency. The company sought to leverage emerging IoT sensor technology, build a mobile operations workforce, and establish a […]
Introduction Brokerage of industrial commodities often involves an information asymmetry, where brokers possess superior knowledge of market dynamics, pricing, and import/export risks. A global engineering firm recognized an opportunity to disrupt the traditional broker-centric model and sought to understand the relationships between suppliers, buyers, and brokers in the commodity markets. The company aimed to leverage […]
The Problem Capturing and prioritizing customer feedback is crucial for businesses to improve their products and services. Voice of Customer (VoC) insights provide valuable information about the customer experience. However, obtaining this feedback can be challenging when dealing with antiquated systems that need modernization. Client Overview A global leader in the coffee industry faced the […]
IntroductionIn response to consumers’ growing demand for personalized omnichannel experiences, the retail and Quick Service Restaurant (QSR) industries recognized the importance of blending the digital and physical worlds. A global QSR company aimed to leverage technology to enhance the personalized in-store experience and increase ticket value. By providing hyper-personalized content, the company sought to deepen […]
IntroductionIncorporating a new digital channel into a traditional brick and mortar business presents numerous challenges. A large global retailer set a goal to grow their mobile ordering channel by 30%. While the initial launch of the mobile ordering app showed promising growth, the company faced obstacles in three crucial areas: store execution, marketing, and feature […]
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